Whether it ís on your web site, through a customer service agent, on a social media site or via a mobile device, the customer experience should always deliver quick, accurate information that helps each customer achieve their objective. Enter IntelliResponse, the Instant Answer Agent that delivers "One Right Answer" to customer and service agent questions 24 hours a day, 7 days a week across a wide array of assisted and self-service channels.
Our app is a demonstration of our "one right answer" technology used across hundreds of implementations for major corporations and education institutions across North America, UK and Australia. We have brought this technology to the iPhone where our clients can leverage their existing AnswerBases to deliver answers to key questions for customers through the iPhone. In fact, customers are already embedding our capabilities into their iPhone applications through our web services platform. This app provides you the opportunity to ask questions about IntelliResponse Systems Inc., and from time to time we put different AnswerBases up for different holidays or even our clients publicly available AnswerBases with their permission.
Not only do we deliver one answer to customer inquiries, our app provides for suggested questions as well as related questions. We also allow for rating of answer content, viewing the history of questions asked, examining the most viewed questions in defined categories and even geo-tagging of answers so you can provide the end customer with location based information.
Stay tuned as you will see many of our clients deploying their "Ask Us" apps in the coming weeks and months using the same core technology you see here.